Frequently Asked Questions

Buying furniture online is an important decision, and we're here to make it easier. Each piece is chosen with precision to ensure it elevates your living space. Our mission is to bring you affordable luxury without compromising on quality. By reducing overhead costs and eliminating middlemen, we offer iconic pieces at prices that simply can't be beaten. We're intimately involved in the production process, working closely with our own factories to craft iconic designs. Every product undergoes stringent quality checks, ensuring that only perfection makes its way to your home. We stand by what we sell, which is why we offer a 365-day return policy. We're not satisfied unless you're thrilled with your purchase. Our community of satisfied customers is a testament to our dedication. They've experienced the 4ORM4 difference firsthand and trust us to transform their living spaces.

Absolutely! We've had the privilege of delivering the style our customers wanted at prices that make them smile. Want to discover what these delighted customers have to say? Don't just take our word for it, explore our reviews and hear directly from them. Their experiences speak volumes about the quality and satisfaction we consistently deliver.

In two words: first class. We source only the finest materials and use the latest manufacturing techniques so your piece is aesthetically beautiful, structurally sound and completely functional.

Whenever you buy a piece from 4ORM4, you get our 10-year warranty with it. We'll happily assist you to solve your claims as quickly as possible.

We are happy to offer swatches on selected products. You can select up to 6 swatches so you can try them at home - free of charge! Simply select the swatches you'd like to try, and enter your shipping address. Shipping takes 2-7 days, so you can decide which color suits your space and place that order before you know it.

At 4ORM4, our philosophy is simple yet powerful: to bring you the most iconic furniture designs at exceptionally competitive prices. We accomplish this by forgoing lavish showrooms staffed with expensive salesmen and by establishing direct relationships with manufacturers. This direct approach eliminates costly middlemen, allowing us to pass these savings on to you. We believe that iconic design should be accessible to all, and our commitment to affordability without compromising quality is at the core of our philosophy.

Prior to packaging, we do a final inspection to ensure your piece is flawless. We then protect it carefully and package it for delivery.

Yes, you will. Our skilled craftsmen will create and assemble your piece completely, so when it arrives at your door it's ready for you to enjoy immediately. Please note that to ensure the safety of our products during transit, some items may be shipped in multiple boxes. Rest assured, our packaging and assembly instructions are designed to make the process as straightforward as possible for your convenience.

We've made it really easy for you to shop and buy from 4ORM4. All you need to do is follow the process below: 1. Browse our collections and click on the pieces you're interested in 2. Choose a color, material or other customization you'd like, then click "Add to Cart" 3. When you're ready to checkout, click the cart icon in the top-right corner 4. Click "Checkout", fill out your address and payment details 5. Click "Complete order" - you're done!

Once you've ordered your furniture, we'll send you an order confirmation email for your records. This will include all the important info, like the items ordered, prices and so on. Your items will undergo quality checks before being shipped from our warehouse. Once your order has been shipped from our warehouse we will send you an email with a tracking reference number for our delivery partner.

We ship all in-stock orders from our UK warehouse within 4 business days. Once your order has shipped, we'll contact you via email with shipping information, including a tracking number. Final delivery should happen within 4-10 working days of shipment, depending on your location. If you have placed an order for an item that is currently out of stock, we will aim to ship that order within the stated lead time shown at the cart. While we do our best to ship orders within that time, delays outside of our control may occur, and we will inform you immediately of any changes to your expected shipping date.

Good news! You don't have to be home for your products to be delivered. If your order is shipped via FedEx, your package(s) can be left on your porch or in front of your home. If you reside in an apartment building, FedEx can leave your package(s) in the first-floor lobby. If your package(s) ship via LTL, a customer service representative will contact you by phone to arrange a convenient delivery time.

Absolutely. Please refer to our Returns policy for more details on our 365-day trial.

Returns will not be accepted if the product is damaged by the customer with scratches, stains, drilling or any other modifications. This means that they cannot be assembled or used in any way prior to return. Returned items must be re-boxed in their original packaging materials before returning. The packaging materials must be original, unmarked and undamaged. We are unable to offer additional boxes for returns.

We're sorry to hear you've experienced a problem with your purchase. While we go to great lengths to ensure every order arrives in perfect condition, occasional mishaps are inevitable. Please contact our customer service department within 30 days from shipment to report the issue, and we'll correct the problem right away.

Your payment will be processed immediately.

We do have a trade program for professionals. When you open a Professionals account with us, you'll receive a permanent discount of 5% on all orders over £5,000, and 10% on orders over £10,000. You'll also get support from our dedicated 4ORM4 for Professionals team, and enjoy access to a variety of exclusive offers, events and previews.

All of our refunds are completed within 28 days of our confirmation, as per the terms and conditions.